At GLAMOURVAULT, we value our customers and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help with our refund and exchange policy.
1. Eligibility for Refunds & Exchanges
- You can request a refund or exchange within 7 days of receiving your order.
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Items that are damaged due to customer mishandling will not be eligible for a refund or exchange.
- Sale items and personalized/custom orders are non-refundable unless defective.
2. Refund Process
- To initiate a refund, contact us at +92 312 2109216 or email glamurvault@gmail.com with your order details and reason for the refund.
- We will review your request and provide return instructions.
- Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method or as store credit, depending on your preference.
3. Exchanges
- If you received a defective or incorrect item, we will gladly replace it at no extra cost.
- For size or color exchanges, customers may be responsible for return shipping fees.
4. Non-Refundable Items
- Sale, clearance, and promotional items.
- Accessories, beauty products, and undergarments for hygiene reasons.
- Items that have been used, washed, or altered.
5. Shipping Costs
- Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective.
- Shipping fees are non-refundable.
We are committed to making your shopping experience with GLAMOURVAULT seamless and enjoyable. If you have any questions or concerns, feel free to reach out to us!
📞 +92 312 2109216
📧 glamurvault@gmail.com
